Help Center

Choose Setup Merchant Account and follow the steps: create your account, add your business details and category, upload your logo and pin your location. If you already have a Trippool account, sign in with it and you will skip straight to the business details.

Restaurants, grocery stores, convenience stores, liquor stores, retail stores, flower shops and pet stores.

Yes. Add another store from the Stores page and switch between stores from the store menu in the sidebar. New orders from every store alert you wherever you are in the dashboard.

Check that you are using the email and password you signed up with. If you signed up with a Trippool rider or driver account, use that same email and password.

A full-screen alert with a sound appears on whichever page you are on, and the bell in the top bar keeps a log of recent orders. You can also turn on push alerts so you are notified even when the dashboard is not open.

Open the Orders page. Each new order has accept and decline actions, and accepted orders move through preparing and ready.

Yes. Use the pause control on the Home page to stop taking new orders, and switch it back when you are ready.

Go to Menu and add an item with a name, price, category and photo. Open an item at any time to change it, or use the availability switch to hide it when it is out of stock.

Yes. Any item can have modifier groups, such as size or extras. Items that do not need options can simply have none.

Yes. Open the Add menu on the Menu page and choose the spreadsheet import.

Go to Settings, then Store hours. Use Holiday hours for days when you open at different times or are closed.

Go to Settings, then General for your logo, banner and details. Your location pin is on the Stores page.

Go to Settings, then Manage users to add and manage the people who help run your store.

Go to Settings, then Printer. Bluetooth and USB thermal printers connect in Chrome or Edge. For Wi-Fi or AirPrint printers, use the device's print dialog. A printer is saved on the device you paired it with, so set it up on each device you use.

Yes. Turn on auto-print in Printer settings and orders print as soon as you accept them. You can also choose the number of copies, the paper width and whether prices show.

Customers pay in cash on delivery or pickup. The Payments page shows your weekly commission settlement.

Go to Marketing and create an offer with a title, description and dates. Active promotions are shown to customers browsing Foodadvisor and are applied automatically at checkout when an order qualifies. You can pause, resume or delete an offer at any time.